Privacy policy

PRIVACY POLICY

This Privacy Policy explains how Sophie & Susan ("we", "us", "our") collects, uses, stores and shares your personal information when you visit sophieandsusan.com, make a purchase, create an account, or contact us. Our store is powered by Shopify.

1. Information We Collect

We may collect:

  • Contact information, including your name, email address, phone number, billing address and shipping address

  • Payment and order information

  • Account information

  • Device, browser and technical information

  • Shopping activity and website usage

  • Communications with our customer support team

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Process payments, returns and refunds

  • Improve our website, products and services

  • Prevent fraud and protect the security of our website

  • Send marketing communications where permitted by applicable law

3. Cookies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and provide relevant advertising.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

4. Sharing Information

We may share personal information with trusted service providers who assist us in operating our business, including:

  • Shopify

  • Payment providers

  • Shipping and delivery partners

  • Analytics and advertising providers

  • Customer service providers

  • Legal or regulatory authorities where required by law

We do not sell your personal information.

5. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, process transactions, comply with our legal and regulatory obligations, resolve disputes and enforce our agreements.

6. Your Rights

Depending on your circumstances and applicable Australian privacy laws, you may have rights regarding your personal information, including the right to request access to or correction of your information.

You may also have additional rights where applicable under privacy legislation.

To make a privacy-related request, please contact us using the details below.

7. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss or disclosure.

However, no method of transmitting or storing information online is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are not intended for children, and we do not knowingly collect personal information from children.

9. International Transfers

Some of our service providers may be located outside Australia. As a result, your personal information may be transferred to or processed in other countries where necessary to provide our services.

Where required by applicable law, we take reasonable steps to ensure appropriate safeguards are in place when personal information is transferred internationally.

10. SMS Communications

If you choose to opt in to SMS communications, you may receive messages relating to your orders, promotions, cart reminders and other updates.

You can opt out of promotional SMS communications at any time by replying STOP or following the unsubscribe instructions provided in the message.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or applicable privacy requirements.

The latest version will always be published on our website.

12. Contact

Sophie & Susan

Website: sophieandsusan.com

Email: sophieandsusanadelaide@gmail.com

This Privacy Policy should be read together with our Terms of Service and other applicable policies on our website. It is intended to comply with applicable Australian privacy requirements and Shopify's platform requirements.