Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by Sophie & Susan at sophieandsusan.com. Throughout the site, the terms “we”, “us”, and “our” refer to Sophie & Susan. We offer this website, including all information, tools, products, and services available from this site to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service ("Terms"), including any additional terms and policies referenced herein.

If you do not agree to these Terms, you may not access or use the website or our services.

We reserve the right to update or modify these Terms at any time. Your continued use of the website following any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides us with the e-commerce platform that enables us to sell our products and services to you.

These Terms are intended to operate consistently with applicable Australian laws, including the Australian Consumer Law (ACL). Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified.

SECTION 1 – ONLINE STORE TERMS

You confirm that you are of legal age in your jurisdiction or have parental or guardian consent if you are a minor.

You may not use our products or services for any illegal or unauthorised purpose.

You must not transmit any worms, viruses, malware, or any destructive code.

A breach of these Terms may result in the suspension or termination of your access to our services, subject to applicable law.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service or cancel an order where reasonably necessary, including in cases involving suspected fraud, unlawful activity, or misuse of our services.

Your content (excluding payment information) may be transferred unencrypted across various networks and may be modified to comply with technical requirements.

Payment information is encrypted during transmission using appropriate security measures.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our written permission.

Headings in these Terms are included for convenience only.

SECTION 3 – ACCURACY OF INFORMATION

We make reasonable efforts to ensure that information provided on this website is accurate and current. However, we do not warrant that all information will always be complete, accurate, or up to date.

The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.

We reserve the right to modify the contents of this website at any time.

SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES

Prices for our products may change without prior notice.

We reserve the right to modify or discontinue the Service, or any part of it, at any time.

Where you have already placed and paid for an order, any cancellation, refund, or other remedy will be handled in accordance with these Terms, our Refund Policy, and applicable Australian law.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online and may be available in limited quantities.

We make every reasonable effort to display product images, descriptions, and colours as accurately as possible. However, the colour displayed on your device may differ from the actual product.

We reserve the right to limit quantities or discontinue products at any time.

Nothing in these Terms limits your rights under applicable Australian Consumer Law, including consumer guarantees relating to acceptable quality, fitness for purpose, and correspondence with description.

Please refer to our Refund Policy for additional information about returns and refunds.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or limit any order where reasonably necessary, including where we suspect fraud, unauthorised activity, or misuse of our services.

You agree to provide accurate, complete, and current billing and account information and to keep your information updated.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control.

Such tools are provided on an "as is" and "as available" basis, to the extent permitted by law.

Your use of these tools is at your own risk, and you should review the relevant third party's terms before using them.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for examining or evaluating the content, accuracy, or availability of third-party websites and do not assume responsibility for them.

Please review the third party's own policies before engaging in any transaction.

SECTION 9 – USER COMMENTS & SUBMISSIONS

If you submit comments, ideas, suggestions, reviews, photographs, or other materials, you grant us a non-exclusive right to use, reproduce, edit, publish, and distribute that content for business and promotional purposes, subject to applicable law.

You agree not to submit content that is unlawful, abusive, misleading, defamatory, or infringes upon the rights of others.

You remain responsible for the content you submit.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through our store is governed by our Privacy Policy.

SECTION 11 – ERRORS AND OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions and to update information where necessary.

If an error affects an order that you have already placed, we will contact you where reasonably practicable and provide any remedy required by applicable law.

SECTION 12 – PROHIBITED USES

You may not use this website or its content for:

  • Illegal purposes

  • Harassment, abuse, or threatening behaviour

  • Violating intellectual property rights

  • Uploading malware or malicious code

  • Collecting personal information without appropriate permission

  • Interfering with the security or functionality of the website

  • Attempting to gain unauthorised access to our systems

Violation of these Terms may result in suspension or termination of your access, subject to applicable law.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

To the extent permitted by law, our website and services are provided on an "as is" and "as available" basis.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies available to consumers under the Australian Consumer Law or any other applicable law where those rights cannot lawfully be excluded, restricted, or modified.

To the maximum extent permitted by law, Sophie & Susan is not liable for indirect or consequential loss arising from your use of our website or services.

Nothing in these Terms limits our liability where such limitation is prohibited by applicable law.

SECTION 14 – INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Sophie & Susan, its owners, employees, affiliates, and partners from claims, liabilities, damages, costs, or expenses arising from your unlawful use of our website or your breach of these Terms.

This section does not apply to the extent that the claim or loss was caused by our own negligence, unlawful conduct, or breach of applicable law.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be modified or limited to the minimum extent necessary to make it enforceable, where permitted by law.

The remaining provisions shall continue in full force and effect.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by either you or us.

You may terminate these Terms at any time by discontinuing your use of our website.

We may suspend or terminate your access if you materially breach these Terms or use our services unlawfully, subject to applicable law.

Any obligations incurred before termination shall survive termination where appropriate.

SECTION 17 – ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies published on our website, constitute the agreement between you and Sophie & Susan regarding your use of our website and services.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws applicable in Australia.

Nothing in these Terms limits any mandatory rights or protections available to consumers under the Australian Consumer Law, including applicable consumer guarantees and remedies.

SECTION 19 – CHANGES TO TERMS

The latest version of these Terms will always be available on this page.

We reserve the right to update these Terms from time to time to reflect changes to our business, services, or applicable legal requirements.

Your continued use of the website following any changes constitutes acceptance of the updated Terms, to the extent permitted by law.

SECTION 20 – CONTACT INFORMATION

📧 Email: sophieandsusanadelaide@gmail.com

🕒 Customer Support Hours

Monday – Friday: 09:00 – 17:00 (AEST)

Saturday – Sunday: 11:00 – 16:00 (AEST)

Website: sophieandsusan.com